９years electronic products customer service experience.
Able to organize,analyze and solve technologhy and quality problems.Team work spirit,self-maotivated,high liability. Able to work under high-pressure atmosphere, always willing to take on additional roles and responsibilities.
Able to organize,analyze and solve technologhy and quality problems.Team work spirit,self-maotivated,high liability. Able to work under high-pressure atmosphere, always willing to take on additional roles and responsibilities.
Career Objective:
To make significant and tangible contributions to the effectiveness of a developing electronic productions company. To use and further develop electronic technology and customer service skills in a supervisor or co-ordination roll
Mircro-Star Innovational Co., Ltd.
Electronics/Micro-electronics | 1000+2009-8 - 2009-11 CQS
Shen Zhen | Full-time
QA
management ( manager / director)
With responsibility for the quality of the production for USA customer in EPS CQS department.
1. Tracked the treatment for the customer’s complaint and implementing strategy, Investigated and solved the quality issues to pushed improvement of the quality from manufacture to shipment to after-sale DOA,
2. Presided at the team quality meeting and SQE weekly meeting, reported and deployed and pushed work;
3. Audited the product on-line with the customer to confirm and trouble-shooting;
4. Checked the shipment and verify the data;
Achievement:
# Holden all flow and solved left problems, and treated currently matters in time, and set up templates for OQA and CQS combination, and improved the treat-flow of customer's return.
Reason for Leaving:
Compared with the work hours, the payment was lower.
1. Tracked the treatment for the customer’s complaint and implementing strategy, Investigated and solved the quality issues to pushed improvement of the quality from manufacture to shipment to after-sale DOA,
2. Presided at the team quality meeting and SQE weekly meeting, reported and deployed and pushed work;
3. Audited the product on-line with the customer to confirm and trouble-shooting;
4. Checked the shipment and verify the data;
Achievement:
# Holden all flow and solved left problems, and treated currently matters in time, and set up templates for OQA and CQS combination, and improved the treat-flow of customer's return.
Reason for Leaving:
Compared with the work hours, the payment was lower.
Actions semiconductor Co., Ltd
Electronics/Micro-electronics | Joint Venture | 500 - 999Company Profile:
The Department is responsible for to apply and develop, design, sell Voice/ Video chip.
2004-6 - 2009-4 CS Engineer
Shenzhen | Full-time | CS | 3employees
FAE Engineer/Technical Support Engineer
management ( manager / director)
SZ Officer in Actions, where engaged in Application / Develop MP3、MP4 integration chip and Customer Service.
1. Handled RMA flow, to adopt management and analysis, to communicated with agents and customers and internal colleagues, and to cooperate with sells to visit factories to investigate quality issues to adopt to prevent and corrective actions, to promote quality and to push to optimize sales-after flow;
2. Layout PCB, made samples and tools for test, instructed files of test, administered, trained and directed related person for inspection;
Achievement:
# MP3+ Bluetooth prototype sample pasted EMC inspection;
#? Established and perfected RMA flow to decreased loss from built the officer to the filiale,
#? Handled purchasing and built a lab.
Reason for Leaving: Went back to school, to concentrate on study.
1. Handled RMA flow, to adopt management and analysis, to communicated with agents and customers and internal colleagues, and to cooperate with sells to visit factories to investigate quality issues to adopt to prevent and corrective actions, to promote quality and to push to optimize sales-after flow;
2. Layout PCB, made samples and tools for test, instructed files of test, administered, trained and directed related person for inspection;
Achievement:
# MP3+ Bluetooth prototype sample pasted EMC inspection;
#? Established and perfected RMA flow to decreased loss from built the officer to the filiale,
#? Handled purchasing and built a lab.
Reason for Leaving: Went back to school, to concentrate on study.
ETC Technology Co., Ltd
Electronics/Micro-electronics | Private Company | 1 - 492002-6 - 2004-5 Assistant Engineer
Research and Development | Full-time
Electronical/Circuit Engineer
Mid Career(2+ years experience)
The company sells and R&D MCU of intelligent toys and calendar gifts.
1. Met customers’ requirement and case to Layout PCB, and made prototype samples, and confirmed SCH;
2. Analyzed and solved problems about in-processed and finished products for customers, to propel and opitimize lead in new productions.
3. In charge of materials supply.
1. Met customers’ requirement and case to Layout PCB, and made prototype samples, and confirmed SCH;
2. Analyzed and solved problems about in-processed and finished products for customers, to propel and opitimize lead in new productions.
3. In charge of materials supply.
Maintain Household Appliances（self-run）
Domestic Appliances1999-7 - 2002-6 Repairer
Howetown | Full-time
Others
Entry Level(less than 2 years experience)
Door-to-door Service
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